• To manage and monitor the Domestic cleaning 0peratlon within the Contract.

• To effectively manage within budgetary restramts.

• Conform to client and company specifications.

• To continuously develop and improve service and hygiene standards in line with 2007 National Cleaning

Specification.

• To monitor customer trends and demands.

• To have knowledge of changes 111 legislation and implement in liaison with client and company.

• To meet and exceed client and company expectations.

• To respond to any reasonable request of the company or client.

• To recruit, train, develop and motivate staff.

• To ensure that adequate products, equipment and materials are available to the Contract standard.

• To ensure that products, equipment and materials are properly stored, used, maintained and controlled.

• To apply quality control procedures to ensure the maintenance of high standards of service and compliance

WIth the specification.

• To deutise for the General Manager

Duties responsibilities of the Role

• Accountability for and management of the Domestic budget whilst maintaining service standards.

• The holding of regular Domestic Team Briefings that cover all relevant topics as outlined on the company Team Briefing sheet.

• Ensure that the Contract operates within all current legislation and client policies and that, where appropriate, staff are made aware of their responsibilities m this regard.

• Ensure that specified and correct standards of services are established and maintained and that any deficiency is reported and remedied quickly.

• Attendance at regular user group meetings with the aim of responding to issues raised and further developing the service. 

• Proven record of excellent budgetary control and management.

• PL control and accountability of service delivery.

• To display a positive and professional attitude.

• To maintain high standards throughout the day 111 terms of service, staff appearance and attitude

• Accurate stock takes.

• Time! recording and reporting. 

• To ensure that all clients and customers are dealt with promptly and courteously according to company standards.

• Receptive and responsive to customer feedback and find satisfactory solutions.

• Develop and maintain positive contact with customers.

• Work positively with client.

• Regular liaison with General Manager. 

People Management

• People management skills.

• Skills to motivate a team of people.

• To be consistent and fair when dealing with company Disciplinary and Grievance Procedures and

to liaise with Human Resources.

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