Answering calls politely and professionally to provide information about services and products.

Keeping records of customer interactions and different transactions, recording details of complaints, comments, inquiries.

Processing or taking orders, filling in forms and applications.

Follow up to ensure that appropriate action has been taken on customer requests and complaints.

Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.

Handling employee issues, staffing, managing client schedules, managing workflow, shedding light on departmental policy.

Performing the registration process for clients without any errors.

Make reminder calls to clients, send follow-up emails and schedule appointments.

Always perform timely performance evaluations and initiate appropriate action if needed

Check and ensure that all Customer Care Executives are well informed and have up-to-date information so that they can best service the customer.