Assistant Training Manager – (1011.1)
Role Purpose
Planning, coordinating, and directing personnel training and staff development programs for industrial, Service, Confers with management and supervisory personnel in order to determine training needs.
Levels 2
Theme: Diagnostic Judgement
WL Titles: Operational Management
Levels Descriptors:
– First real level of problem solving
– Accountable for Level 1 staff
– Responsible for Implementing Changes
– Recommends changes to higher levels
– Delivers against Budgets
Typical Roles: First Line Managers/Specialists
Possible Bands 6 to 9
Accountabilities
Core Accountabilities
– The role-holder may be accountable for the quality of service afforded to customers and/or for controlling costs in the core processes.-
– The role-holder is commonly required to work within a set framework of policies and processes and to make suggestions to higher management before changing that framework.-
– They will often define or establish processes, procedures or routines for direct reports, and monitor the effectiveness of such processes.
Resource Complexity
– The role-holder is commonly responsible for directly managing a budget or stock of resources, and for managing one or more direct reports.-
– Management responsibilities will likely include assigning tasks to direct reports, recognising performance and influencing rewards, vetoing selection and initiating removal from the role.-
– Professional knowledge or accreditation is often required to perform the role effectively.
Problem Solving
– Many of the problems faced by the role-holder do not have predetermined guidelines, routines or procedures for solution.-
– The role-holder is often required to exercise judgement based on accumulating information about a situation or problem and undertaking some form of analysis or diagnosis.-
– The role-holder is often required to use their own specialist knowledge and expertise to solve problems.
Discretionary Authority
– The role-holder is often empowered to make changes in their own, or their direct reports’, work processes or schedules without reference to a higher authority.-
– Guidelines are often provided to direct reports defining the limits of their authority to change work processes or schedules.-
– The role-holder is commonly set targets by a higher authority to improve the performance or productivity of a work process or schedule for which they are accountable.
Internal Collaboration
– The role-holder is commonly required to collaborate with others above the front-line, many of whom are on different sites or locations.-
– Collaboration is commonly for the purposes of reviewing or inter-facing the processes for which they are accountable or for framing and supporting the work of front-line colleagues.-
External Interaction
– Most, if not all, external contacts of the role-holder are specified or agreed in advance by a higher authority.-
– Effective external relationships are often required to be maintained with a prescribed set of external suppliers, often with a view to assessing or improving the quality of service to customers.- Time Span of Discretion
– Three months to one year.-
Competencies Based on Level
Setting Directions
– Sets, communicates and holds self and others accountable for delivery of stretching, short-term work objectives.-
– Continuously reviews and acts to remove obstacles to achieving progress.
Applying Resources
– Carefully applies the expertise of self and others to deliver specific short-term work objectives.-
– Ensures the effective co-ordination of technology and processes to achieve short-term work objectives.
Solving Problems
– Identifies concrete solutions to non-routine problems within a framework of existing products, processes, systems or knowledge.-
– Takes decisive action based upon a technical or professional analysis of different situations.
Managing Change
– Identifies and proposes modifications to existing routines or processes to deliver better performance and service.-
– Makes agreed changes to existing routines and processes happen.
Influencing Colleagues
– Adapts influencing style and behaviour to deliver short-term results, when dealing with different situations, cases, individuals or teams.-
– Uses personal technical and/or professional know-how to gain commitment to short-term objectives.
Managing the Environment
– Focuses on the needs of specific customers and seeks to resolve their issues and concerns.-
– Maintains effective working relationships with a prescribed set of external suppliers.
Time Horizon
– Focuses time and energy on tasks that have a targeted completion time of at least 1 year.-
– Proactively seeks a context for work which extends beyond 1 year.
Company – Location
Citymax – Corporate – Dubai, DU – UAE (Primary)
Type FullTime
Responsibilities
Planning, coordinating, and directing personnel training and staff development programs for industrial, Service, Confers with management and supervisory personnel in order to determine training needs.
Experience
1. Hotel Training or corresponding professional Experience in the field of hotel training.
2. At least 6 years of experience in the entire training field.
3. Computer proficient with the knowledge of PMS
4. Knowledge of English fluently in speaking and writing, additional knowledge of other language is added advantage.
5. Experience in preparation and controlling of budgets.
6. Friendly, open minded, motivating and complying personality.
7. Management qualification.
8. Management experience.
9. Self- assertion
10. People skills
11. Patient listener
12. Problem solver
13. Leadership skills
14.Elegant appearance
15. Diplomatic skills
16. Pleasure in dealing with people
17. Leadership skills
18. Drive to achieve goals.
Qualification Bachelor’s Degree
Skills
1. Compiles data and analyzes past and current year training requirements to prepare budgets and justify funds requested, using calculator or computer in coordination with Human Resource Manager.
2. Formulates training policies and schedules, utilizing knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services, with the guidance of Human Resource Manager.
3. Designates training procedures, utilizing knowledge of effectiveness of such methods as individual training, group instruction, lectures, on-the-job training, demonstrations, conferences, meetings, and workshops.
4. Authorized to instruct all employees of the Training Department
5. Responsibility for and preparation of department budget with the supervision of Human Resource Manager.
6. Responsibility for and preparation of annual training calendar
7. Responsibility for content development
8. Responsibility for conducting periodic refresher training.
9. Responsibility for competition check and updating training modules accordingly.
10. Responsibility for using latest training aids for effective and better conduction of learning system.
11. Responsibility for preparing training manuals.
12. Responsibility for preparing SOP departmental manuals.
13. Responsible for designing and conducting orientation and introduction programs for new recruits.
14. Responsible for continuous performance check of the employees in co- ordination with departmental heads.
15. Organizes and develops training manuals, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials. Trains assigned instructors and supervisors in effective techniques for training in such areas as those concerned with new employee orientation, specific on-the-job training, apprenticeship programs, sales techniques, health and safety practices, public relations, refresher training, promotional development, upgrading, retraining, and leadership development. Updates records and compiles statistical reports on interviews, transfers, performance rating, and promotions to evaluate performance of instructors and monitor progress of trainees. May coordinate established courses with technical and professional courses offered by community schools. May screen, test, counsel, and recommend employees for educational programs or for promotion or transfer.:
